Refund & Return Policy
At pureplush, customer satisfaction is our top priority. We offer a fair and transparent 3-day return policy.
General Refund & Return Policy
At pureplush, customer satisfaction is our top priority. We strive to offer a fair and transparent refund and return process across all categories of products we sell.
We offer a 3-day return or refund policy on most items sold via pureplush, subject to the product category and return eligibility. Please ensure the following conditions are met:
Return/refund request must be initiated within 3 days of delivery.
Item must be unused, undamaged, and returned in original packaging with all accessories, manuals, and tags intact.
Products like personal care, cosmetics, innerwear, food items, or custom orders are non-returnable unless defective or damaged.
Once the return is approved and the product is inspected, a refund will be processed to your original payment method within 3–10 business days.
Category-Specific Guidelines
Returns accepted only for defective, damaged, or incorrect products.
Returns allowed for size issues or if the product is not as described. Must be returned unused and with tags.
Returns allowed only if item is damaged or different from what was ordered. Products must be sealed and unused.
Returns accepted for defective or wrong items within 3 days. Installation issues must be reported with supporting photos/videos.
Need Help?
If you need help with a return or refund, contact our support team:
10:00 AM – 6:00 PM (Mon–Sat)
Thank you for shopping with pureplush!
Have questions about this policy?
Our customer care team is available 10:00 AM – 6:00 PM (Mon–Sat).